Refund Policy

In short: if the viewing doesn't happen the way it should, you get your money back. You only pay for a viewing that actually took place.

You get your full €30.25 back

• No Viewer claims your viewing.
• The Viewer who claimed it doesn't show up.
• The Viewer attends but never sends you photos or notes.
• You cancel before any Viewer has claimed it.

No refund

• The Viewer attended and delivered the report. You're paying for the visit and the report — not for liking the apartment, and not for getting the rental.

If the viewing falls through on the day

If a Viewer claimed your viewing and showed up, but it couldn't go ahead through no fault of theirs — the landlord cancelled, no one let them in, or the address or time you gave was wrong — the Viewer is paid for showing up and the service fee still applies. If you let us know in advance that the viewing is off, email us and we'll sort out what's fair. Tell us within 7 days either way.

When the Viewer gets paid

We pay the Viewer after you confirm the report is good (or after we've reviewed a dispute). This protects both sides: you don't pay for a bad job, and a completed, confirmed viewing always gets paid.

If you neither confirm nor raise a problem within 4 days of the Viewer marking the viewing completed, we treat the report as accepted and pay the Viewer automatically, so they aren't left waiting. Check your report and speak up before then if anything's wrong.

How refunds work

Cancel a viewing from your dashboard and we'll process whatever you're owed. For anything else, email dormspotnl@gmail.com within 7 days of the viewing date with your viewing ID (visible in your dashboard). Money goes back to your original card, normally within 5–10 business days.

Disputes

If a Viewer disputes a Requester's refund request, we review the photos, notes, and timestamps before deciding. Our decision is final unless overridden by Stripe's dispute process.